Legal & Regulatory

Here you will find everything you need to know about OnePass mobile legal and regulatory commitments.


Critical Information Summaries

Pricing Table

Service Description

Consumer Terms

Fair Go Policy

Complaints Policy

Financial Hardship Assistance

Payment Assistance Policy

Payment Assistance Policy Summary

Mobile Handset Safety Policy

Domestic and Family Abuse Assistance


Appendices


Appendix J - Mobile International, Inmarsat and Iridium Call Charges

Appendix R - Charges for Calls to Optus 1300 and 13 Customer Service Numbers

Appendix S - Fair Go Policy


Privacy policy


Our Privacy Policy